Service and maintenance.

Whatever it takes, your authorised Mercedes-Benz dealership is here for you.

Workshop services


In the best hands.

It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

Workshop services


In the best hands.

It's often small details that demonstrate outstanding service – for instance when your authorised Mercedes-Benz dealership saves time as part of maintenance or the team simply makes the annoying traces of everyday use disappear. Discover the best service for yourself and your Mercedes.

Mercedes-Benz SmallRepair quickly and cost-efficiently makes the minor traces of everyday use disappear.

SmallRepair

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ExpressService

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Digital Service Report

A couple opening a Mercedes-Benz CLA parked at the side of the road in an urban environment.

Pick-up & delivery service

The image shows a Mercedes workshop employee and a customer chatting at the vehicle.

Used Vehicle Check

Macro image of a Mercedes star on a vehicle, focussing on a customer and a workshop employee in the background.

End-of-life Vehicle Return

Mercedes-Benz Service Select gives you a discount on popular services and also the replacement parts used for them.

Mercedes-Benz Service Select -

Bargain maintenance offers

    • Compact

      Compact. The maintenance contract.

      Offers the ability to plan and cost control.

      Mobilo

      Mobilität und schnelle Hilfe im Schadensfall durch unseren mobilen Service 24h

      Wartung

      Alle Wartungsarbeiten gemäß Mercedes-Benz Vorgabe inklusive Austausch von Teilen (Ölwechsel, Kombifilter ect.)

      Verschleiß

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      Reparaturen

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      Garantieverlängerung

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      Applies to new vehicles up to a maximum of 10 years and from 20,000 to 200,000 km; applies to used vehicles up to a maximum of 10 years and from 10,000 to 200,000 km. The services included in Mercedes-Benz ServiceCare Maintenance apply to the V-Class.
    • Compact Plus

      Compact Plus. The comprehensive maintenance contract.

      Ability to plan and control costs, for wear part replacements too.

      Mobilo

      Mobilität und schnelle Hilfe im Schadensfall durch unseren mobilen Service 24h

      Wartung

      Alle Wartungsarbeiten gemäß Mercedes-Benz Vorgabe inklusive Austausch von Teilen (Ölwechsel, Kombifilter ect.)

      Verschleiß

      Erneuerung von Verschleißteilen<p>Valid for brake pads, brake discs, V-belt and wipers.</p>  mit Mercedes-Benz Original-Teilen

      Reparaturen

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      Garantieverlängerung

      -

      Applies to new vehicles up to a maximum of 10 years and from 20,000 to 200,000 km; applies to used vehicles up to a maximum of 10 years and from 10,000 to 200,000 km. The Compact Plus product is not available for the V-Class.
    • Excellent

      Excellent. Full Service contract.

      On the road without having to worry.

      Mobilo

      Mobilität und schnelle Hilfe im Schadensfall durch unseren mobilen Service 24h

      Wartung

      Alle Wartungsarbeiten gemäß Mercedes-Benz Vorgabe inklusive Austausch von Teilen (Ölwechsel, Kombifilter ect.)

      Verschleiß

      Erneuerung von Verschleißteilen mit Mercedes-Benz Original-Teilen

      Reparaturen

      Übernahme sämtlicher Reparaturen<p>Excludes damage caused by accidents and corrosion.</p>

      Garantieverlängerung

      Erweiterung der Neuwagengarantie von zwei auf bis zu zehn Jahre

      Applies to new vehicles from 1 to 6 years and between 10,000 and 200,000 km. The services included in Mercedes-Benz ServiceCare Maintenance apply to the V-Class. The maximum term is 7 years.
    • Advance

      Advance. The guarantee contract.

      Additional years of warranty cover for new and used vehicles.

      Mobilo

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      Wartung

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      Verschleiß

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      Reparaturen

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      Garantieverlängerung

      Erweiterung der Neuwagen-Garantie von zwei auf bis zu zehn Jahre

      The services included in Mercedes-Benz ServiceCare ExtendedWarranty apply to the V-Class. The maximum term is 5 years.

    Maintenance


    For safety, reliability and value preservation.

    Mercedes-Benz maintenance is precisely tailored to your Mercedes – with a comprehensive range of service and care products to enable demand-based service. After all, as its manufacturer, we know your vehicle best.

    Maintenance


    For safety, reliability and value preservation.

    Mercedes-Benz maintenance is precisely tailored to your Mercedes – with a comprehensive range of service and care products to enable demand-based service. After all, as its manufacturer, we know your vehicle best.

    Your benefits at a glance:

    Mercedes-Benz GenuineParts offer outstanding quality, certified safety and a high level of reliability.
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    Mercedes-Benz GenuineParts: experience them now in full action!

    Your benefits at a glance:

    • Professionally trained service staff
    • First-class maintenance using special tools
    • Demand-based service scope according to the mileage and usage conditions of the vehicle
    • Free Mobilo mobility solution renewal after each service – for up to 30 years

    Download the Mercedes me Service App now and benefit from timely service reminders:

    • Service status

      Your service status – in control on a day-to-day basis.

      The Mercedes-Benz Vehicle Service Dashboard illustrates your vehicle's service status on a day-to-day basis.

      Your service status – in control on a day-to-day basis.

      Mercedes me provides day-to-day information about the status and terms of all service and maintenance aspects, such as

      • Time of the next Service Check
      • Term of the Mobilo mobility solution
      • Scheduled date for the next main inspection

      Sign up to Mercedes me now to view your service status.

    • Maintenance scopes

      Maintenance can be this convenient.

      Focussing on reliability – services for your Mercedes-Benz
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      Maintenance can be this convenient.

      Maintenance is available from Mercedes-Benz Service in two different packages: Service A and Service B, performed alternately. You don't even need to think about the regular service dates yourself: the standard service interval indicator in your Mercedes reminds you automatically of any upcoming maintenance. An additional plus: potential wear or damage can be identified promptly to avoid more extensive repair work.

    • Mobilo

      Fast on-the-spot assistance – free and available 24/7.

      If the vehicle breaks down, the Mercedes-Benz Mobilo mobility solution keeps you moving.
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      Fast on-the-spot assistance – free and available 24/7.

      The Mobilo mobility solution comes as standard with every Mercedes-Benz car, and is renewed free of charge after every Mercedes-Benz service – for up to 30 years.

      In the event of a breakdown, an accident, a minor mishap or vandalism, our experts ensure that you stay mobile by performing repairs on the spot, providing a replacement vehicle or organizing airline tickets. And should you prefer to relax whilst waiting for your vehicle to be repaired, we will gladly pay for your hotel accommodation. One phone call is all it takes.

      Mercedes-Benz Service Hotline: 00800 1 777 7777
      Mercedes-AMG Service Hotline: 00800 264 77777

      By the way, you can check your current Mobilo term (updated daily) at any time in Mercedes me.

      The MobiloLife predecessor product applies to vehicles first registered between 24 October 1998 and 31 March 2008.

      Breakdown assistance for the deaf and hard of hearing is available via the following email address: hls.deu@cac.mercedes-benz.com.
      Please include the vehicle data, owner's details, a description of the symptoms and the breakdown location in the email.

    Warranties


    Gladly living up to our responsibilities.

    Warranties


    Gladly living up to our responsibilities.

    • New-vehicle warranty

      On the safe side from the outset.

      The photo shows a close-up of a woman at the wheel of a vehicle.

      On the safe side from the outset.

      1 September 2005 saw the introduction of a two-year, Europe-wide new-vehicle warranty for all Mercedes-Benz passenger cars.

      The contractual warranty undertaking is provided by the national sales organisation that sells you the vehicle. The warranty is valid from the day of vehicle delivery, or from the date of initial registration if this is earlier, and does not have a mileage limit. It supplements the statutory liability for material defects and gives you extra peace of mind for the first two years.

      The Mercedes-Benz new-vehicle warranty is valid in the European Union member states, Iceland, Liechtenstein, Norway and Switzerland.

    • Used-vehicle warranty

      The seal of quality for used vehicles

      The photo shows an older E-Class and a man sitting in front of it.

      The seal of quality for used vehicles

      If you purchase a used vehicle from us, the vehicle has not only been overhauled by specialists, in most cases it also includes a Mercedes-Benz European guarantee with a minimum term of twelve months.

      It also maintains your mobility in the event of a breakdown, wherever you happen to be in western Europe. We will repair your car without you paying a single penny for labour costs and – up to a mileage of 100,000 km – for materials. We will also refund labour costs in full for vehicles with a higher mileage.

      If the car that has caught your eye - whether it has the Mercedes star or not - does not come with the Mercedes-Benz European warranty, why not simply ask your dealer.